Shipping policy

Shipping

We ship TILT Australia-wide from our fulfilment partner in Perth.

Where we ship

We currently ship within Australia only.

Dispatch and delivery times

Orders are dispatched within [1–2] business days. Once dispatched, estimated
delivery times are:

- **Melbourne / VIC metro:** [5-7] business days
- **Other east coast metro (SYD, BNE, ADL, CBR):** [7-9] business days
- **Perth / WA and regional areas:** [1-3] business days
- **Remote areas / NT:** [up to 14] business days

These are estimates provided by our carrier, not guarantees. Delivery times can
be affected by carrier delays, weather, and peak periods.

[If applicable: Remote and some regional postcodes may attract an additional
surcharge, shown at checkout.]

Tracking

You'll receive tracking details by email once your order is dispatched.

Damaged or lost orders

If your order arrives damaged, or doesn't arrive within a reasonable time,
email us at admin@tiltenergy.com.au with your order number and we'll make it right. Your
rights under the Australian Consumer Law apply — see our Refund Policy.

Incorrect address

Please double-check your delivery address at checkout. If an order is returned
to us or lost due to an incorrect address, we may need to charge re-delivery
shipping.