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Shipping policy

Shipping Policy

Effective Date: 23/12/24

At Tilt Energy, we’re committed to delivering your order quickly, efficiently, and safely. This Shipping Policy outlines how we handle orders, shipping, and delivery to ensure a smooth experience for all our customers.

1. Processing Time

  • Orders are processed within 1-3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods & Rates

We partner with trusted carriers to provide reliable shipping options. Shipping rates are calculated at checkout based on your location and the size of your order.

Domestic Shipping (Australia)

  • Standard Shipping: Delivery within 5-7 business days.
  • Express Shipping: Delivery within 1-3 business days.

Note: Delivery times are estimates and may vary based on your location and external factors.

3. Free Shipping

  • Free shipping is available for orders over [Insert Threshold, e.g., $50 AUD].
  • This applies to standard shipping within Australia only.

4. Order Tracking

Once your order is shipped, you will receive an email confirmation with a tracking number. Use this number to monitor the status of your delivery via the carrier’s website.

5. Delivery Issues

If your order does not arrive within the estimated delivery time, please:

  1. Check the tracking details provided.
  2. Contact the shipping carrier for further information.
  3. Reach out to us at admin@tiltenergy.com.au if the issue persists, and we’ll assist in resolving the matter.

6. Damaged or Missing Items

We take great care to ensure your order arrives in perfect condition. If you receive a damaged item or your order is incomplete:

  1. Contact us within 7 days of delivery at admin@tiltenergy.com.au
  2. Provide your order number, a description of the issue, and photos of the damaged items (if applicable).
  3. We will review your case and offer a resolution, which may include a replacement, refund, or store credit.

7. International Shipping

At this time, Tilt Energy ships only within Australia. We are working on expanding our reach and will announce international shipping options in the future.