Refund policy

Refund Policy

Your rights under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian
Consumer Law (ACL). If a product is faulty, damaged, significantly different
from its description, or not of acceptable quality, you are entitled to a
replacement or refund. For a major failure, you can choose a refund or a
replacement. These rights apply to every product we sell, including slabs, and
nothing in this policy limits them.

If a product arrives damaged or faulty, contact us at admin@tiltenergy.com.au with your
order number and a photo, and we'll sort out a replacement or refund. You won't
be out of pocket for return costs on faulty goods.

 Trial 4-Pack satisfaction guarantee

We back the trial 4-pack with a simple promise: if TILT isn't for you, we'll
refund what you paid for the 4-pack. You don't need to send anything back —
keep the cans.

- Available on the trial 4-Pack only.
- Refund covers the product price you paid. It does not include shipping.
- Request within 100 days of delivery by emailing admin@tiltenergy.com.au with your
  order number.

Slabs (24-can) and change of mind

Because slabs are a perishable consumable, we don't offer change-of-mind refunds
on slabs. The trial 4-pack exists precisely so you can try TILT before
committing to a slab. This does not affect your ACL rights above — if a slab is
faulty, damaged, or not as described, you're covered.

Subscriptions

Refunds on subscription orders follow the same rules: your ACL rights always
apply, and change-of-mind refunds are not offered on subscription slabs. You can
cancel, skip, or change your subscription at any time — see our Cancellations
policy.

Damaged in transit

If your order arrives damaged, email admin@tiltenergy.com.au within 2 days with your
order number and photos of the damage. We'll replace the affected product or
refund it, at your choice.

How refunds are processed

Approved refunds are returned to your original payment method, typically within
5–10 business days of approval, depending on your bank or card provider.

Questions? Email us at admin@tiltenergy.com.au