Refund policy

At Tilt Energy, your satisfaction is our top priority. If you’re unhappy with your purchase, we’re here to make it right. Our refund policy is designed to ensure a hassle-free experience while allowing you to try our product with confidence.

Eligibility for Refunds

You are eligible for a refund if:

You’ve tried our 1 Can and are unsatisfied with the taste or experience.
You return unopened cans in their original condition (if applicable).

Note: Partially consumed packs are eligible for a refund based on the unopened cans. If you open 1 can, you are eligible for a full refund. Every can after the first that is opened, will be deducted from the full refund.

How to Request a Refund

To request a refund:

Contact Us: Reach out to our customer service team within 14 days of receiving your order at [email address] with the following information:
- Your order number.
- A brief explanation of why you’re requesting a refund.
Return Any Unopened Cans (If Required):
- We may ask you to return any unopened cans to process your refund.

Refund Process

Approved refunds will be processed within 7-10 business days of receiving your request or returned items.
Refunds will be credited back to your original payment method.

Exclusions

Refunds are not applicable for damaged cans due to mishandling by the customer.
Refunds may not cover shipping fees unless the product was defective or damaged upon arrival.

Taste Guarantee

We stand by our product and want you to feel confident trying Tilt Energy. If you’re not satisfied, we’ll make it right—no questions asked.

If you have any questions or need assistance, please contact us at [email address]. We’re here to help!